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If you would like communications and information from the surgery in an alternative format, for example large print or easy read, or if you need help with communicating with us, for example because you use British Sign Language, please let us know. You can call us 

on 01293 611063

St Catherine's Hospice

St Catherine's Hospice is a Crawley-based charity, providing end of life care for people across Sussex and Surrey. As well as helping local people with a terminal illness to spend their precious time feeling comfortable, supported and free from pain, St Catherine's offers counselling, bereavement support, and welfare advice for both patients and their families. If you would like to find out more about St Catherine's, please go to


Latest News

New Service for those aged over 18 suffering with COPD, Diabetes or Cardiac Conditions

Time to Talk is a self referral service for patients over the age of 18 who need support with coming to terms with their condition and/or managing their illness.  Please phone the helpline on 01273 666 480 or go to the website: and click on the red 'click here to self refer' online button.

Staff news

Ruth James-Morse, our Practice Business Manager joined us on 16th January as. Ruth comes with many years’ experience of GP surgeries and we are sure will be a valuable addition to the team.

We are also very pleased to welcome Rachel Mullane to the team as our new Practice Nurse; Rachel will be working alongside our other Practice Nurse, Marian Clayton.

Bronchiolitis parent/carer advice sheet

Paediatric teams at our local A&E departments have been seeing a lot of bronchiolitis patients who could have been more appropriately treated elsewhere. Please read the advice sheet below for more information:-

Bronchiolitis Advice Sheet

Prescription requests

Trying to handle all requests within 48 hours is in the opinion of the partners becoming unsafe practice as there are now so many queries.  We have therefore agreed after much internal discussion to change to a 72 hour (3 working days) maximum timeline for routine requests. In addition to this we would like to now inform you that we are no longer accepting chemist requests unless you are housebound. You will have to bring your own requests into the surgery in person or to order online, (you will need to register for online access, details can be found on our website).

Lunchtime closure

We discussed within the practice having a period in the middle of the day when we are closed. This is very common throughout the country with hundreds if not thousands of practices closing at lunchtime. A closure between 12:30 and 13:30 gives our administration staff the opportunity to complete new training modules, to have a safer handover between the morning staff and the afternoon staff and to generally ensure all work is up to date. All these are important safety issues.

We have asked the opinion of all members of the Furnace Green Patient Participation Group and they universally thought that it was a good idea as long as the phones stayed on which they do.

We therefore trialed this closure for the period 17th October to 19th December and as it proved successful this is now a permanent lunchtime closure.

We are currently not accepting new patients

Patient registrations are now capped. Please be advised because we have now reached in excess of 7,200 patients registered at the surgery our patient register is now capped with effect from 17/08/16. This means we are unable to take on any new patients as our list has been capped for the duty of care to all of our existing patients and for the safety of our clinicians. If this changes in the future please look for details on our website and for new posters in the surgery waiting area.

Appointment Text Reminder

We are now sending appointment reminders by text to all of our patients who we have mobile telephone numbers for 24 hours before their appointments. Please make sure we have an up to date mobile number for you by speaking with a member of our reception team.


Age UK

AGE UK is running a telephone befriending service where elderly and lonely residents can phone in for a friendly chat with someone. It is a very valuable service that is being taken advantage of by many people across the country.

 If you would like more information then please look at their website:-

Age UK logo

Plan to Meet GMS / PMS 2015-16 Contractual Requirement for Patient Online Service.

It is a contractual requirement for practices to enable patients to have online access to a more detailed version of their medical record (rather than the ‘Patient Summary’ version currently available online) by the 31st March 2016. This practice plans to offer the facility for patients to view online, export or print detailed coded information held in their own records from this date. When viewing your recorded Data, you must take care in determining your interpretation of what the Data is identifying. 

You would need to apply for Online Access.  Please contact the surgery for the form .

These dates are subject to the necessary NHS GP systems and software being available to the practice.

This practice currently offers the facility for patients:-

To book, view, amend, cancel and print appointments online

To order online, view and print a list of their repeat prescriptions for drugs, medicines or appliances

To view online and print summary information from their record, relating to medications, allergies, adverse reactions and any other items agreed between the practice and individual patient

We promote our online services to our patients through this website, practice waiting room leaflets, posters and the Patient Participation Group.

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