If you require to speak with a Doctor, the receptionist will ask you for details to establish the nature of the call and how urgent it is and whether they are expecting your call. They will take your name and telephone number and pass it to the Doctor, who will then call you back as soon as he/she becomes available. There are no set times for the doctors to receive calls, they are dealt with throughout the day. If you medical query can be dealt with by either the Nurse Practitioner then the same procedure as stated above is required. The Practice Nurses deal with immunisation queries over the telephone and once again if you leave your details with the reception they will also be passed on to the Nurses when they become available.
If possible please try to telephone reception before 11:00 if you require a home visit.
A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.
House visits are only available for patients who are housebound because of illness or disability.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the surgery.